📞 The $50K Voicemail: How One Ignored Message Triggered a Federal Audit
- CliniVera Compliance

- Jul 1
- 1 min read
It started with a patient’s voicemail. They were concerned about how their information had been handled—but nobody at the clinic followed up.
🚨 That voicemail was forwarded to the Office for Civil Rights (OCR), triggering an official HIPAA investigation.
Here’s What Happened:– Patient concern left on voicemail– No internal documentation or follow-up– OCR initiated a privacy rule audit– $50,000 fine issued– Clinic entered a corrective action plan
What Could’ve Prevented It:– Clear workflows for handling patient concerns– Staff training on escalation– Documenting all communication attempts
At CliniVera, we help you build airtight compliance systems—even for the little things.
📍 Book your risk audit now: www.cliniveracompliance.com


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